Privacy Policy

1. Introduction

365 Media Agency ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website 365media.agency and use our services.

This policy complies with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable data protection laws.

2. Data Controller

The data controller responsible for your personal data is:

3. Information We Collect

3.1 Personal Data You Provide

• Name and contact information (email, phone number)
• Business information (company name, industry, website)
• Billing information (address, VAT number, tax ID)
• Account credentials (email, password)
• Communication data (messages, inquiries, feedback)

3.2 Automatically Collected Data

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on site
• Referral source and exit pages
• Cookie and tracking technology data

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific purposes
• Contract: When processing is necessary to fulfill our contractual obligations
• Legal Obligation: When required by law or regulatory requirements
• Legitimate Interest: For business operations, security, and service improvement

5. How We Use Your Information

• Provide, operate, and maintain our services
• Process transactions and send related information
• Send marketing and promotional communications (with consent)
• Respond to inquiries and provide customer support
• Analyze usage patterns to improve our website and services
• Protect against fraud and ensure security
• Comply with legal obligations

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and activities.

Types of Cookies We Use:

You can manage your cookie preferences at any time through our cookie consent banner or your browser settings.

7. Data Sharing and Third Parties

We may share your data with:

• Service Providers: Hosting, payment processing, analytics (Stripe, Google Analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or asset sale

We do not sell your personal data to third parties.

8. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

9. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, typically:

• Account data: Duration of account plus 3 years
• Transaction records: 7 years for tax compliance
• Marketing data: Until consent is withdrawn
• Analytics data: 26 months

10. Your Rights Under GDPR

As a data subject, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@365media.agency. We will respond within 30 days.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Access controls and authentication
• Regular security assessments

12. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete the data immediately.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on this page with a new "Last updated" date. We encourage you to review this policy regularly.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.